Payment & Security
- Credit card (visa, master card, american express)
- Apple Pay
- Klarna (EU)
- Swish (Sweden)
Contact us on: info@pappelina.com
You will receive an order confirmation by email shortly after placing your order. Please check your inbox and spam folder if you can’t find it.
In the checkout, there is a box that says 'apply discount' — enter your code there, and the total amount will be updated
Shipping & Delivery
Free shipping on orders above Eur 150 within EU.
We offer shipping within the European Union, USA (all 50 states), Canada, Japan, South Korea, Australia, New Zealand UK and UAE and we ship with DHL Express.
Your order will be delivered to the address you have used when placing the order. We reserve the right to deliver to the nearest terminal if DHL for some reason can’t delivery to the address specified upon ordering.
If all your ordered products are in stock, we will dispatch your order within 1-2 business days. If all products are not in stock, we will normally ship within 10 business days. Delivery time within in EU normally 3-5 business days.
Note that deliveries to rural areas may take longer. You will be notified via text message or email with a tracking link when your delivery has left our warehouse.
Once the order has been registered with us, a confirmation email with the order details will be sent out. Please review the information to ensure it is correct. When the carrier has collected the package from our warehouse, a tracking link will be sent where you can follow the shipment.
Please note that it may take up to 12 hours before the tracking link is updated.
If the products get damaged or lost in transit from our warehouse in Sweden, Pappelina AB is responsible. If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately. All packing materials must be saved when damaged has been discovered. If possible, please take a photo of the damaged parcel.
If you, when unpacking your delivery, discover that the product is damaged, please contact our customer service info@pappelina.com within 5 business days with a photo of the damage.
Return & Refunds
Please visit our return-policy where we explain how to make a return from different countries. https://pappelina.com/pages/return-policy
How to make a return from EU:
- Use the enclosed return label included in your delivery. The cost for returning your order is €20.
- Pack your goods well, preferably with original packing material. Include your delivery note in the parcel so we know who the parcel is from. If you have choses the payment option invoice, please contact Klarna to report the return and to prolong your invoice.
- Attach the return label clearly visible on the package and leave it at your nearest DHL drop off point. Visit www.dhl.com to find the one nearest you.
When we have received and processed your return, you will receive a confirmation email.
Return address:
Pappelina AB
Norsbro Sågmyravägen 5
793 30 Leksand
Sweden
If you are not fully satisfied with your purchase, Pappelina offers a 30 days return policy, from the day when you received your delivery. Please note that samples and MYPAPPELINA cannot be returned.
If you wish to return your order, please visit our return-policy. https://pappelina.com/pages/return-policy
We will refund the payment with the same method you used when purchasing the product. A refund will be done within 14 business days after we have received your return. Freight cost will not be refunded and the return cost of €20 (for EU only) is adjusted upon re-payment.
Please visit our return-policy to view charge from your country.
Product Questions
Yes, underfloor heating is no problem.
The rugs are folded at our weaving mill and are also delivered folded to our resellers. Just like a folded shirt, there are creases when you unfold the rug. Let it lie flat, preferably in a warmer place, such as on a floor with underfloor heating, and it will straighten out within a day.
If there are still fold creases remaining, you can roll the rug tightly—preferably around a rod or something similar—and let it stay rolled for a day. It is important not to fold the edge of our rugs with welded edges.
No, unfortunately that is not possible because the warp in the looms determines the width of the carpet. The width of the carpet is determined by the design and the pattern.
Our weaving mill currently has the capability to weave carpets in widths of:
- 60 cm
- 70 cm
- 85 cm
- 140 cm
- 180 cm
- 230 cm.
It depends on the manufacturing process; the plastic reacts in different ways. For technical manufacturing reasons, we must reserve the right to dimensional deviations of ±4%. This applies to all our mats.
Hand wash or machine wash without spinning, 30°C. It is also perfectly fine to rinse with water or clean with a damp cloth. Make sure to stretch the edges (widthwise, not lengthwise) after washing—pull them gently, do not yank. Use a suitable size washing machine. Rule of thumb: a 70 x 250 cm rug requires at least a 6 kg washing machine.
Our rugs are also very easy to vacuum and damp mop. When cleaning larger rugs, a pressure washer can also be used. The plastic bands we weave with are completely colorfast and do not fade when washed with detergents. Read more under the product descriptions.
How can I contact you?
Phone: +46 23-71 11 50
Monday – Thursday: 08:30 – 16:30
Friday: 08:30 – 15:30
Closed on weekends and public holidays.
info@pappelina.com