Returns & Refunds

We offer a 30-day return window from the date you receive your order. Attach the return label included in your delivery to the parcel and drop it at your nearest drop-off point. If a return label is not included in your parcel, please contact us at info@pappelina.com and we will send you one. Once we've received and registered your return, we'll refund you within 14 days — minus the return shipping cost.

Please note that custom-size rugs and samples cannot be returned. If the item shows signs of use or damage that affect resale, we reserve the right to apply a deduction to your refund.

Return Shipping Cost

Sweden 99 SEK
Norway 300 NOK
Denmark 150 DKK
France, Germany & the rest of EU €20
United Kingdom £30
Switzerland Contact us
United States & Canada $50

Japan, South Korea, Australia, New Zealand & UAE

 Contact us

Want to cancel before it ships?

Changed your mind before your order arrives? If your order hasn't been dispatched yet, we'll do our best to stop it. If we manage to cancel it in time, you'll receive a full refund with no return cost. If it's already on its way, you'll need to return it following the instructions below. Cancel your order →

How to return

From Sweden & the rest of EU
  1. Use the return label included in your delivery.
  2. Pack the item well and include your delivery note so we can identify your parcel.
  3. If you paid by Klarna invoice, contact Klarna to pause your invoice before returning.
  4. Drop the parcel at your nearest drop-off point.
  5. You'll receive a confirmation email once we've processed your return. The return shipping cost will be deducted from your refund.
From Norway, Switzerland & United Kingdom
  1. Email us at info@pappelina.com to request a return label.
  2. Pack the item well and include your delivery note.
  3. If you paid by Klarna invoice, contact Klarna to pause your invoice before returning.
  4. Drop the parcel at your nearest drop-off point.
  5. You'll receive a confirmation email once we've processed your return. The return shipping cost will be deducted from your refund.
From the United States & Canada
  1. Email us at info@pappelina.com to request a return label.
  2. Pack the item well and include your delivery note.
  3. If you paid by Klarna invoice, contact Klarna to pause your invoice before returning.
  4. Drop the parcel at your nearest drop-off point.
  5. You'll receive a confirmation email once we've processed your return. The return shipping cost will be deducted from your refund.
From Japan, South Korea, Australia, New Zealand, or UAE
  1. Email us at info@pappelina.com to request a return label.
  2. Pack the item well and include your delivery note.
  3. If you paid by Klarna invoice, contact Klarna to pause your invoice before returning.
  4. Drop the parcel at your nearest drop-off point.
  5. You'll receive a confirmation email once we've processed your return. The return shipping cost will be deducted from your refund.

Exchanges

We don't process direct exchanges. To get a different size or color, return your item following the steps above and place a new order at pappelina.com.

Refunds

Refunds are issued using the same payment method you used at checkout. Once we've received and inspected your return, your refund will be processed within 14 days. Original shipping costs are not refunded, and any applicable return cost will be deducted from the refund amount.

Warranty & Claims

All Pappelina products carry a 3-year warranty against production defects. If you believe your product is faulty, email us at info@pappelina.com with a photo clearly showing the issue and we'll guide you from there.